专利名称：Multidimensional method for agent
assignment
发明人：アリソン，ダナ,ガルセン，デニス,チャン，ビク
ター・チュン－ワイ,ポコック，アダム・クレイグ,カナニ，パリカ,グリーンバーグ，デイビッド
申请号：JP2017554806申请日：20160707公开号：JP6789241B2公开日：20201125
摘要：The embodiments described herein include the skill of the agent, the channelused for the particular communication, the personal preference, other contact specificinformation, the balance of reception and transmission of the communication, the relativecost of the agent to a particular communication, but these limitations Problem to besolved: to provide an efficient multidimensional routing algorithm considering theundetermined decision element. The routing algorithm can be applied to handle therequired and optional conditions.Each of the various possible conditions can be weightedby an entity implementing the communication center based on the relative contributionof the factor to the entity. Embodiments may also include some analysis data thatprovides insights into the correlation between the determination element and thedesired result. By using these analysis data, the algorithm can be appropriately adjustedby adjusting weights applied to, for example, various elements.
申请人：オラクル・インターナショナル・コーポレイション
地址：アメリカ合衆国カリフォルニア州９４０６５レッドウッド・シティー，オラクル・パー
クウェイ５００
国籍：US
代理人：特許業務法人深見特許事務所
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