江苏省职业学校技能大赛酒店服务英语口试题库

1.Q:Howdoyoucheckupontheguest’snameofthereservation?A:Goodevening.Underwhosenamewasourreservationmade?

2.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.

A:Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthe

lake.It’sveryniceandquiethere.3.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?A:Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.4.Q:Telltheguesthowtherestaurantwillholdthetableforthedelayedguests.

A:Usually,weholdthereservedtableforfortyminutesforourguests.So,pleasebesuretoarrivebefore6:40thisevening.5.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggestthat

hebookatablethesametimetomorrowevening.

A:I’msorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhavesomenicetablesavailablefortomorrowevening.6.Q:Askthegueststheirpreferencefortheeggdishes.

A:Howwouldyouliketheeggsdone,ScrambledEggs,FriedEggsorOmelets?7.Q:Asktheguestsifthey’dliketowaitawhileintheloungeuntilthetableis

available.

A:Wouldyouliketohaveaseatandrestintheloungeforamoment？We’llseatyouassoonasthetableisready.8.Q:Askthegueststheirpreferenceforfood,Chinese,Western,JapaneseorKorean.

A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,JapaneseandKoreanfoodhere.9.Q:Whatdoyousaywhileyou’representingthemenutotheguests?

A:Hereisthemenu.Thewaiterwillbewithyouinamomenttotakeyourorder.10.Q:WhatarethefourmajorChinesecuisinesyou’dintroducetotheguests?

A:InChina,thereareavarietyoffamouscuisines.ThefourmajoronesareSichuanCuisine,GuangdongCuisine,ShandongCuisineandJiangsu-ZhejiangCuisine.

111.Q:Howdoyouasktheguesttocheckhisbill?

A:Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.

12.Q:Howdoyourecommendthespecialtyoftherestaurant?

A:Wouldyouliketotryourspecialty?Itisourchef’srecommendation,very

deliciousindeed.13.Q:Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelast

coursewillbedessert?

A:Iseverythingtoyoursatisfaction?Allthedisheshavebeenservedasthemenugoes,exceptforthedesserttofollow.14.Q:Asktheguesthischoiceofthemaincourse.

A:Whatwouldyoulikeforyourmaincourse?

15.Q:Asktheguesthowhewouldlikehissteakprepared.

A:Howwouldyoulikeyoursteakdone?Rare,MediumorWell-done?

16.Q:WhatisthedutyofaFoodandBeverageManager?

A:AFoodandBeverageManagerisinchargeanddirectstheworkoftheDepartment.17.Q:Telltheguesttherestaurantofferspreferentialpricetoregularguests.A:Weofferapreferentialpriceof20%discounttotheregularguests.

18.Q:Asktheguestthewayhewouldliketodecoratethebanquethall.

A:Howwouldyoulikeustosetupthebanquethall?Doyouneedsomespecificdecorationforthebanquet?19.Q:TelltheguestshowtoappreciatetheartofChinesecooking.

A:ThecharmofChinesecookingliesinthedelicacyofthedishesintermsofthecolor,theflavorandthetaste.20.Q:Whentheguesttellsyoutheyneedmoretimetothinkbeforeordering,howdo

yourespond?

A:Verywell,pleasetakeyourtime.Iwillbebackwithyouinamoment.21.Q:TellthegueststhegeneralsequenceofaChinesedinner.

A:Chinesedinnerusuallystartswithcolddishesandendswithasoup.

22.Q:Whatdoyousayiftheguestordersadishwhichisnotavailableinyour

restaurant?

A:I’mafraidwedonotservethisdishinourrestaurant.MayIrecommendthespecialtyoftoday?23.Q:Howdoyouaskabouttheguest’spreferenceforsalad?

A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad,and

2FreshVegetableSalad.

24.Q:Howdoyourespondtoaguest’scomplimentstoyourservice?

A:Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.25.Q:Explaintheservicechargetotheguest’sbill.

A:Asyoumayhavenoticed,a10%servicechargehasbeenaddedtothetotal.26.Q:Whatdoyousayafteraguesthasbroughtaproblemtoyourattention?

A:Thankyouforbringingthismattertoourattention.Ithelpstoimproveourservice.27.Q:Telltheguestwheretopayhisbill.

A:Youmaypaythebillatthecashier’sdesk.Thiswayplease.28.Q:Asktheguestwhatvegetablehe’dliketohavewithhischicken.

A:WhatvegetablewouldyouliketogowithyourRoastChicken?

29.Q:Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.

A:“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.30.Q:Iftheguestwantstomakeareservationwithyourrestaurant,whatinformationdo

youneedtoknow?

A:Ihavetoconfirmsuchinformationregardingthenameoftheguest,histelephonenumber,thetimeforthereservation,thenumberofgueststobeexpected.31.Q:IfaguestwantstotrySichuancuisine,howdoyouhelpthemorder?

A:Ifyoulike,youcouldtryChongqing-stylehotpot.Itisawonderfulcombinationofmeat,potato,cabbage,lotusroot,tofu,andmushroominaspicybroth.Itisoneofthemostpopularitemsonourmenu.32.Q:WhatwillabartendertelltheguestsaboutMargarita?

A:AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthreepartsofdrywineandlemon.33.Q:Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyour

restaurant?

A：Weproviderestaurantservicefrom6:30a.m.to10:00p.m.everyday.34.Q:Howtoensuretheguests’needsaremetwhenseatingthem?A:Iwillask:‘Doyouhaveanypreferenceastowhereyousit?’

35.Q:Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?

A:Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,thebusinesshoursoftherestaurant.36.Q:Ifsomeguestscomplainthatthereisaguestsmokinginthenon-smoking

3restaurant,whatshouldyoudo?

A:Iwillapologizetotheupsetguestsandremindtheotherguestthatsmokingisnot

allowedintherestaurant.Ifhewantstosmoke,he’dbettergotothesmokingareaofthehotel.

37.Q:Whatwouldyousaywhenyouwanttorecommendsomethingtotheguest?

A:MayIrecommendthisone,madam?/MayIsuggestyoutrythisone,sir?/Would

youliketotakealookatthis,Miss?38.Q:Whatdoyouneedtodoaftertheguesthasfinishedordering？

A:Ineedtoconfirmeverythingbyrepeatingallthedisheshehasorderedandall

relevantpreferenceshehasmentionedbeforeIleave.39.Q:Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?A:Thankyou.Pleasewaitaminute.We’llbebackwithyourordersoon.

40.Q:Whatdoyousaytocheckupontheguests’needswhenallthedisheshavebeen

served?

A:Doyouenjoythemeal?IsthereanythingelseIcandoforyou?41.Q:Iftheguestcomplainsthatthepancakesarestonecoldandashardasrock.What

wouldyousay?

A:I’msorry.Thatshouldneverhavehappened.Pleaseallowustohavethechef

prepareanewoneforyouimmediately.42.Q:Whatwouldyousaytotheguestwhenyouarerecommendingyourhouse

specialty？

A:Wouldyouliketotryourhousespecialty?It’sverypopularamongourguests.43.Q:Howdoyourespondtoaguest’scomplaintaboutthedishbeingtoosalty?A:Iwillapologizeandsay:“Letmeorganizeanotherdishforyou”.44.Q:Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?

A:Wedoservedeliciousvegetarianfoodinourrestaurant.ActuallytheTofudishesare

verypopularamongtheguests.45.Q:Ifthegueststellyouthattheyarefull,butthereisstillonemoredishwhichhasn’tbeensenttothetable,whatwouldyoudo?

A:Iwillcheckwiththecheftoseewhetherthedishiscookedornot.Ifit’scooked,Iwillasktheguestsiftheywouldliketohaveitpackedandtakeawaywiththem;ifithasnotbeencookedyetIwillhelpthemtocancelthedish.46.Q:Whatarethedifferentareasofferingavarietyofmealsandservicesallwithina

hotel?

A:There’reanumberofdifferentareasofferingmealsandserviceswithinahotel---the

restaurant,grillroom,differentbars,cafeteriaandcoffeeshop,aswellasroomservice,loungeserviceandbanqueting.

447.Q:Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobablysay?A:Iwillsay“I’msorry.Butsmokingisnotallowedanywhereinsidethebar.”48.Q：Whatwouldyouaskwhentheguestorderswhisky?

A:Iwillask“Doyouwantitstraightuporontherocks?”

49.Q:WhatisthedutyofanExecutiveChef?

A:AnExecutiveChefdecidesontheitemsonthemenus,andcoordinatesthepreparationofthefoodandbeverage.50.Q:Whatwillyoudowhentheguesttellsyouthatthere’samiscalculationinthebill?A:Iwillcheckwiththeguestcarefully.Ifthereisamistake,Iwillapologizeandthenbringthebillbacktothecashier’sdesktocorrectit.51.Q:Whatdoyouneedtodoiftheguestwouldliketochargehisbilltohisroom?

A:Ineedtoidentifytheguestbyaskinghimtoshowhisroomcard,andthenIwilltakedownhisname,roomnumber,andfinallyhelphimtosignthebill.52.Q:Whatwouldyouaskiftheguestwantstosettlehisbill?

A:Howwouldyouliketopay?Incash,bycreditcard,orroomcharge?

53.Q:Whatwillyousaytotheguestswhenthey’veenjoyeddinnerandareleavingtherestaurant?

A:Thankyouforcoming.Welookforwardtoseeingyouagain.54.Q:Howdoyouasktheguestswhoispayingforthedinner?

A:Doyouwantseparatedbillsorjustonesinglebill?/MayIknowwhoispaying,

please?55.Q:Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbeforeordering?A:Wouldyoulikeanaperitifbeforeyouorder?/Doyoucareforadrinkbeforeyou

order?56.Q:Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?

A:Iwillapologizetotheguestandpromisetoreturnthesouptothechefimmediatelyandgetafreshhotbowlofsoupfortheguest.57.Q:Whatquestionwouldyouaskfurtherwhentheguestorderscoffee?

A:Wouldyoulikeyourcoffeeblackorwhite?/Wouldyoulikeyourcoffeewithcreamormilk?58.Q:Givetheguestanorientationofthebuffetbreakfastinthehotel.

A:Weserveagoodselectionofbreakfastitemsatthebuffet.Freshfruit,cereals,pastries,coldmeat,eggdishesandallthelocaldishesareconvenientlylaidoutforourguests.Pleasehelpyourself.59.Q:Whatarethefivemainkindsofrestaurantservices?

5A:Therearemainly5kindsofrestaurantservices.Theyaregueridonservice,silver

service,plateservice,buffetserviceandtakeawayservice.60.Q:Telltheguestsaboutthechoicestheyhaveformaincourse.

A:Whatwouldyouliketohaveformaincourse?WehaveSirloinSteak,RoastLamb,GrilledPrawnsandScallopswithGingerSauce.

客房中式铺床项目英语口试题库

情景应答及答题要点：

1.Q：Youcometomakeuproomforaguest,buthetellsyouthatheprefersitlater

becauseheisbusydoingsomepaperwork,whatwillyousay?

A：Iwillsay:That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientforyou,sir?2.Q：Youaremakinguproomswhenaguestcomesandasksyoutorescheduleand

cleanuphisroomnow,sinceheishavingavisitorinanhour.Whatwillyousay?A：Iwillsay:Weusuallydothecheck-outroomsfirst,butwecanmakeuproomsearlieronrequest.3.Q：Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryer,butit’s110

volts?

A：IwilltelltheguestthattheelectricalvoltageinChinais220volts.AndIwillsend

heratransformerorahairdryerfor220volts.4.Q：Iftheguestsaysthathewillleaveandcomeback2dayslater,andheisnotableto

takethelaundrythenextday.Whatwillyousay?

A：Iwilltellhim:theyprovide“hold-for-return”serviceintheLaundryDepartment,

wherehecanhavehislaundrykeptuntilhereturns.5.Q：Youaregoingtodoturn-downservicefortheguest,butheisworking,whatwillyou

do?

A：Iwillasktheguestifhe’dlikemetodotheturn-downservicenow.Ifnot,Iwillask

himwhenitwillbeconvenientforhim.6.Q：Whatwillyousayiftheguesttellsyouthetemperatureintheroomisnotagreeable?

A：Don’tworry.Iwilladjusttheair-conditioningforyou.7.Q：Iftheguestcomplainsthatthereishairalloverinthebathroom,whatwillyoudo?

A：Iwillapologizefirst,andthenIwilltelltheguestwe’llhavearoomattendanttake

6careofthisimmediately,ashygieneandtidinessisourtoppriority.

8.Q：TrytointroducethedifferenttypesandstylesofroomsinthehoteltoMr.Bellows

whoismakingareservationoverthephone.

A：Whatkindofroomwouldyoulike,Mr.Bellows?Wehavesinglerooms,double

rooms,suitesanddeluxesuitesinJapanese,British，Roman,Frenchandpresidentialstyles.9.Q：Aguesttellsyouthatheisattendinganimportantconference,andwantstohavehis

suitdry-cleanedassoonaspossible.Whatwillyoudotohelp?

A:Iwillsuggestthathetaketheexpresslaundryservice.Therewillbeanextrachargeof50%fortheexpress,butthelaundrywillbesentbacktohiminfourhours.10.Q：Whatwillyoudoiftheguestwantstosurftheinternetinthehotel？

A：Iwilltelltheguestthatthehoteloffersfreeinternetserviceintheroom.Besides,

guestisalwayswelcometotheBusinessCentreortheInternetCaféofthehotel.11.Q：What’stheinformationyougivewhenyou’reintroducingaguestroomtothe

guest？A：Iwillintroducetheequipment,theservicesprovided,specialfacilitiesandtheviewtheguestmaygetfromtheroom.12.Q:Youshowtheguesttohisroom,andheaskswherehecangettheslippers.What

willyousay?

A:“Letmegettheslippersforyou,theyarehereinthewardrobe.”13.Q：Aguestwondersiftheoutdoorswimmingpoolofthehotelisarightplacetocool

offandrelax.

A:Ouroutdoorroof-topswimmingpoolfeaturesa150-metrelongpool.Itpresentsanexcellentoasisforthegueststocooloffandrelaxafterabusyday.14.Q:Iftheguestasksyoutolookafterthebabyforher,whatwillyousay?

A:I’msorry,madam.Ican’tdothat.It’sagainstourhotel’sregulation.Butwehaveaverygoodbaby-sittingservice.Thesittersarewell-educatedandreliable.15.Q：Whatdoyouneedtocheckwhenyoucollecttheguest’slaundry?

A：Iwillcheckhowmanypiecesoflaundrythereareandseeiftheguesthasfilledout

thelaundrylist.16.Q：Whatwilltheattendantsaytohelpifaguestaskstohaveastainonhisclothes

removed?

A：Sure.Wewilltryourbesttoremovethestainbutwecannotguaranteetheresult.17.Q：Whatwillyousaywhentheguesthasfinishedchecking-inattheFrontDesk?

A：Hereisyourroomkeyandthebellboywillshowyouuptoyourroom.Hopeyou’ll

7enjoyyourstayinourhotel.

18.Q：AsaFrontOfficeclerk,howdoyoudealwithamiscalculatedbill?

A：Iwillapologizeforthemiscalculationtotheguestfirst,andthencheckitwiththedepartmentconcerned.19.Q:WhatwillyousayiftheguestcomplainsthebeefsteaksentbyRoomServiceis

rare,whileheaskedforwell-done?

A:I’mterriblysorry.IwillinformtheFoodandBeverageDepartment;they’llseeto

thematterandhaveanothersteakpreparedtoyourappetite.20．Q：Whatwillyousayifthereisnoroomavailablefortheguestwhoiscallingtomake

areservation?

A：I’msorry,butwearefullybooked.ShallIputyouonthewaitinglist?Wewill

contactyouifthereisacancellation.21.Q:Iftheguestsayssomeofthelightsintheroomareflashing,whatwillyoudo?

A:I’msorry.IwillinformtheMaintenanceDepartmenttodealwithitrightaway,andtheywillmakesuretochangesomenewlightsforyouassoonaspossible.22.Q：Whatdoyousaytotheoutsidephonecallerwhenyou’vegotnoresponseafter

puttinghimthroughtooneoftheguest’sroom?

A：I’mafraidheisnotintheroomatthemoment.Wouldyoucallbacklater?23.Q:Whatwillyousayiftheguestcallstoborrowapatchboard?

A:MayIhaveyourroomnumber?Iwillsendanattendantupwithapatchboardtoyourightaway.24.Q：Telltheguesthowtousethe“MakeupRoom”sign.

A：Ifyouwantthehousemaidtomakeupyourroomearlier,justhangthe“Makeup

Room”signoutsideonthedoor.25.Q：TelltheguesthowtoaskforRoomServicebytelephone.

A：Youcandial515toaskforRoomService.RoomServiceisavailableroundthe

clock.26.Q：ExplaintotheguesttheuseoftheHotelServiceDirectory.

A：ByreferringtotheHotelServiceDirectoryonthewritingdesk,you’llfinddetailedinformationaboutalltheservicesweprovideinthehotel.27.Q：Informtheguestsaboutthefreeshoeshiningserviceofthehotel.

A：Thehotelprovidesfreeshoeshiningservicefortheguests.Justputthemintotheshoebasketifyouwanttohavethempolished.28.Q：Theguestwouldprefertheturndownserviceforhimafter9:00pmwhenyou’llbe

8offduty.Howdoyourespond?

A：Don’tworry,sir.Iwillmakesuretoletthenightstaffknow,andhe’lldothe

turndownserviceforyouafter9:00pm.29.Q：Aguestcallstocomplainthattherearenotenoughhangersinhisroom,howdoyou

respond?

A：Don’tworry,sir,Iwillhavesomemorehangerssenttoyourroomrightaway.May

Iknowyourroomnumber?30.Q：Explaintotheguesthowtousethedoorknobmenutoorderandhavehisbreakfast

intheroom.

A：YoumayusethedoorknobmenutoorderRoomService.Justticktheitemsyou’dlikeforbreakfast,writedownthetime,andhangthedoorknobmenuoutsidethedoorbeforeyougotobedtonight31.Q：Theguestcomplainsthatthewatertapisleaking,andthenoiseofitisdrivinghim

crazy.Howdoyourespond?

A：IwilltelltheguestthatIwillreportittotheMaintenanceDepartmentandhave

thetapfixedassoonaspossible.32.Q：Phonetheguestandtellhimthatyou’vefoundthecellphonehelosttheotherday.

A：ThisisLostandFound.Wehavefoundyourcellphone.33.Q：Apologizetotheguestforthedelayofhisbaggagedelivery.

A：I’msorryforthedelay.Butthebellmanisdeliveringyourbaggageuptoyourroom

now.34.Q：Whatdoyousaywhenyouwanttheguesttofollowyoutohisroom?.

A：Room1502isniceandcomfortable.Letmeshowyoutoyourroom,sir.Thisway

please.35.Q：Howdoyoucheckwiththeguestwhensendinguphisluggage?.

A：Hereweare,Room1208.You’vegotthreepiecesofluggageinall.Isthatright,sir?36.Q：Theguestwantstoknowifhecanmakeadirectdialinternationalcallfromhisroom.

A：Yes,sir.Youcanmakeadirect-dialinternationalcallfromyourroom.Pleasedial9

first,andthenthecountrycode,theareacodeandfinallythetelephonenumber.37.Q：Telltheguestwheretoleavehislaundry..

A：Justleaveyourlaundryinthelaundrybagbehindthebathroomdoor.Theattendant

willcomeandcollectthelaundry.38.Q：You’resendingbackthelaundrytoMr.Dave.Tellhimabuttononhisshirtis

missing,andyou’vesewedonanewoneforhim..

9A：Mr.Dave,here’syourlaundry.Bytheway,onebuttonwasmissingfromyourshirt,

andwe’vesewedonanewone.39.Q：Oneguestlooksworried,showyourconcernandofferyourhelp..

A：Goodafternoon,youlookworried.Whathashappened?HowcanIhelpyou?/Can

Ibeofassistance?40.Q：Apologizefortheinconveniencecausedtotheguest,andassurehimitwillnot

happenagain..

A：I’msorryfortheinconvenience,sir.Iassureyouthiswon’thappenagain.41.Q：Theguesttellsyouthathe’sjusthadashower,andthebathroomisquiteamess.

A：Don’tworrysir.Iwilltidyupyourbathroomrightaway.42.Q：Howdoyourespondiftheguestasksyouwhetherbaby-sittingserviceisavailable

inthehotel?

A：Yes,wedohaveBaby-SittingServiceinthehotel.Youcandial888forBaby-SittingService.Thesittersarecompetentandexperienced.43.Q：Howdoyoubidfarewelltoachecking-outguest?

A：Thankyouforcoming.Hopeyouenjoyedyourstaywithus.Goodbye.44.Q：Informthegueststhatthehotelprovidesahandtorchfortheguest.

A：There’sahandtorchinthedrawerofthebedsidetableforyourconvenience.45.Q：Whataretheitemsofinformationareceptionistshouldaskthegueststoenterwhen

fillingouttheregistrationform?

A：Thereceptionistshouldmakesurethatsuchinformationitemsastheguest’sfull

name,address,nationality,forwardingaddress,visitingpurposeandsignatureareallenteredcorrectlyandlegibly.46.Q：Howdoyouaskforguests’personalinformationpolitely?

A：Excuseme.MayIhaveyourname,addressandyourtelephonenumber?47.Q：HowtoaskabouttheRoomRateforadoubleroom?

A：Whatisthepriceforadoubleroom?/Howmuchisadoubleroompernight?48.Q：Howdoyouasktheguesttofillouttheregistrationformwhileyou’rebusywith

thekeycard?

A：WouldyoupleasefilloutthisregistrationformwhileIprepareyourkeycard?49.Q：You’vehelpedtheguestcheckinattheFrontDesk.Andnowtellhimtofollowthe

bellboytohisroom.

A：Ifyouareready,thebellboywillshowyouuptoyourroom.

1050.Q：Aguestismakingareservationandhewondersifthereisaspecialrateforgroup

reservation.

A：Yes,thereis.Weoffera10percentdiscountforagroupreservation.51.Q：Howtorequestforanextensionofstayinthehotel?

A：Iwonderifitispossibleformetoextendmystayatthehotel.

52.Q：Howdoyouinformtheguestofthearrivalofhisvisitor?

A：AcertainMr.Zhangwantstoseeyou,sir.Heisnowwaitinginthelobby.53.Q:GiveanexampleofmakingageneralcomparisonofthreeHotels.

A:ThePalace,thePlazaandtheRegentaredistinguishedinternationalhotels.TheRegentisthelargestbutthePalaceisthemostmodern./ThePlazaisnotasluxuriousasthePalace,butitisjustascomfortableastheRegent.54.Q:Howdoyouaskthespeakertoslowdown?

A:Excuseme,butwouldyoupleaseslowdownalittle?/Excuseme,madam,butwouldyoumindslowingdownabit?55.Q:Howareadvancereservationsmade?

A:Advancereservationsaremadeindifferentways.Somepeoplesendreservationletterstothehotel.Somegodirectlytothehotelandmakereservationsinperson.Otherscallthehotelandmakereservationsoverthetelephone.Stillotherstelegraphhotelsforrooms.Nowadays,moreandmorepeoplemakereservationsbyInternetService.56.Q:Givetwoexamplesofrecommendinganexecutivesuitetotheguests.

A:MayIsuggestthatyoutrytheexecutivesuite?/Youmightwanttotrytheexecutive

suiteofourhotel./Whydon’tyoutrytheexecutivesuite?/Youcouldtrytheexecutivesuiteifyoulike.57.Q:Givetwoexamplesofquotingapriceforasingleroomtotheguests.

A:Asingleroomwouldrunyoubetween$80and$95atthistimeofyear,madam./Asingleroomcancostyoubetween$80and$95,madam./Roomraterangesfrom$80to$95forasingleroom,madam./Itisbetween$80and$95pernightforasingleroom,madam.58.Q:Howdoyoutalkaboutdistancewhenshowinggueststheway?

A:Ittakesabout20minutestogettherebytaxi/bus/onfoot./Itis20minutes’taxiride/busride/walkfromhere.59.Q:Howdoyoucheckifthevisitorofaguest,namedWilliams,hasanappointment?

A:DidMr.Williamsknowthatyouwerecoming?/IsMr.Williamsexpectingyou?/DoyouhaveanappointmentwithMr.Williams?60.Q:Howdoyouoffertotakeamessageforaguest?

11A:Wouldyouliketoleaveaword/message?/Anythingyou’dlikemetotell/passalongtotheguest?

12